Login Help

We encourage every customer to have a blackbaud.com login to access numerous resources on our award-winning support website that are available to all members of our Blackbaud Advantage maintenance programs.

Here are frequently asked questions and answers about your blackbaud.com login.
  • How do I get a blackbaud.com login?
    If you’re associated with an organization that has Blackbaud software and an active maintenance plan, you may already have a login! Find out if you have a blackbaud.com login.

  • What if I've forgotten my user name or password?
    Request your blackbaud.com login. You will be prompted for your email address and will then receive the Blackbaud.com Login Request email with your user name and a link to reset your password.

  • Is my blackbaud.com login the same as my Blackbaud software and the Blackbaud Hosting Services portal login?
    No, your blackbaud.com login is specific to our website and gives you access to our secure online Support resources.

    If you are trying to log into Blackbaud Hosting Services, Blackbaud Merchant Services (BBMS), Blackbaud Nonprofit Central, Blackbaud Sphere, eTapestry, Luminate Customer Center, or ResearchPoint use the appropriate link below:

  • Can I log in on behalf of another organization?
    Yes. If you are associated with more than one organization, you can change your default organization settings in your profile to log in and access resources on its behalf.

  • How can I save my user name and password?
    Mark the "Stay logged in" checkbox on the Log In page when logging in.

  • What if I'm still stuck?
    Email webmaster@blackbaud.com or contact Support for assistance.

Information Any information you provide will be used only by us and won't be shared. Review our privacy policy for more information.

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