Support
Support
Have you ever had a bad customer service experience? We have, and that is why we don’t provide bad experiences. eTapestry’s support team is comprised of knowledgeable, energetic individuals who are ready and willing to assist you in any way possible.
Our support options include:
Live Phone Support
- Phone support is available from 8:00AM - 12:00PM and 1:00PM - 8:00PM EST, Monday - Friday
- Support can be reached via telephone at 1-888-739-3827 x 2
Email Support
- Our average response time is 15-45 minutes for email support
- To contact our support team directly, please email .(JavaScript must be enabled to view this email address)
Online Help Site
- Online help is always available if you are logged into eTapestry
- Log into eTapestry now
Instant Message
- IM support is available to those with Annual Training. IM support is available 8:00AM - 12:00PM and 1:00PM - 7:00PM EST, Monday - Friday
- IM Support can be accessed by logging into eTapestry and clicking IM Support Online in the upper right corner of the screen:
